com.asyntai/support-agent

Asyntai

Run your website's AI support agent: knowledge, conversations, leads and live replies.

1.0.0
Version
remote + npm
Transport
55
Tools

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Tools (55)

  • list_websites

    List the websites (AI agents) on this Asyntai account, with the id every other tool takes. Start here when the account may have more than one.

  • get_account

    Get the signed-in account's email, plan, and how many chat messages it has used against its monthly allowance.

  • list_plans

    List every Asyntai plan with its price, monthly message allowance and the features it includes, alongside the plan this account is on. Use it to explain which plan includes a feature the account asks about.

  • search_asyntai_docs

    Search Asyntai's own product documentation and get back the pages that match, with a short excerpt from each. Use this to find out how a feature works before changing anything, rather than guessing. This searches Asyntai's documentation, NOT the customer's own content: for that, use search_knowledge_base. Matching is by keyword, so if the results look wrong, search again using Asyntai's own feature names, for example data feed, widget pinning, access tags, AI instructions.

  • get_asyntai_doc

    Read one page of Asyntai's documentation in full, given the url or slug from search_asyntai_docs, for example /documentation/mcp/ or just mcp.

  • get_website

    Get the full record for one website: its name, domain, platform, widget id and the embed code to paste into the site.

  • create_website

    Add a new website (a new AI agent) to the account and return its embed code. Each plan allows a limited number of websites, and this refuses once that limit is reached. By default it also starts a crawl of the site to build the knowledge base.

  • get_widget_settings

    Read all appearance and behaviour settings for one website's chat widget: colours, greeting, position, auto-trigger, data collection, bookings and the rest. Also returns which settings this account's plan cannot change, and the plan each of those needs.

  • update_widget_settings

    Change one or more chat widget settings. Pass an object of setting name to new value; read them with get_widget_settings first. Changes are live for every visitor at once. Settings the plan does not include are refused with the plan they need, and nothing is written unless every value is valid.

  • set_data_feed

    Point the chatbot at a product feed and index it. This fetches the feed, checks it really is a feed, clears whatever was indexed before, and rebuilds the index in the background. Send an empty url to remove the feed. Needs the Standard plan or higher.

  • set_data_feed_max

    Same as set_data_feed, for the Max tier, which indexes a larger catalogue. Fetches, validates, clears the old index and rebuilds it in the background. Needs the Pro plan or higher.

  • set_access_tags

    Switch Access Tags on or off for one website. Turning it on creates the signing secret your server needs to sign visitor entitlements. Needs the Enterprise plan.

  • set_widget_pinning

    Freeze the chat widget at its current version, so the site always serves the same copy with an integrity hash. Turning it on builds that snapshot and changes the embed code. Needs the Enterprise plan.

  • get_website_features

    Read the plan-gated features for one website: Real-Time Data Feed and its Max tier, Product Cards, Dynamic Images, User Context, Link Parameters, Chat Retention, Chat Categories, Access Tags, Widget Pinning, Zero Retention, PII Redaction and the Output Classifier. Shows current values, which features the plan allows, and the plan each locked feature needs.

  • update_website_features

    Turn website features on or off and set their values, for example the Real-Time Data Feed URL or the PII Redaction rules. Pass an object of field name to value; read them with get_website_features first. A feature the plan does not include is refused with the plan it needs. These change how the live chatbot behaves for every visitor.

  • search_knowledge_base

    Search one website's knowledge base and return the passages the chatbot would retrieve for this question, with a relevance score. Use this to check what the chatbot knows about a topic. It does not generate an answer and does not use the message allowance.

  • list_knowledge

    List the sources in one website's knowledge base: uploaded text, documents, added pages and crawls.

  • add_knowledge_text

    Add a titled block of text to one website's knowledge base. The chatbot can use it in answers as soon as this returns. Adds a new entry; it never replaces an existing one.

  • delete_knowledge_entry

    Permanently delete one knowledge base entry and every passage built from it. The chatbot stops using that content immediately. This cannot be undone.

  • get_ai_instructions

    Get the instructions that shape how one website's chatbot answers: its role, tone and rules.

  • update_ai_instructions

    Replace one website's AI instructions with new text. This overwrites the current instructions and changes how the live chatbot answers every visitor. Read them with get_ai_instructions first, and show the user what will change before calling this.

  • get_knowledge_entry

    Read the stored text of one knowledge base entry. Works for the content you supplied: text, documents, spreadsheets, single pages and videos. A website crawl is listed but not exported, because the source is your own public site.

  • add_knowledge_url

    Fetch one web page and add its text to the knowledge base. Use this for a single page. To take in a whole site, use start_crawl instead.

  • set_knowledge_tags

    Restrict who can retrieve one knowledge base entry. A visitor must present a matching tag, signed by your own server, before the chatbot will use the entry. Send an empty list to make it public again. Access Tags needs the Enterprise plan.

  • start_crawl

    Crawl a website and add its pages to the knowledge base. Runs in the background; check on it with list_crawls. Each plan caps the pages per crawl, and asking for more than the cap is refused.

  • list_crawls

    List recent crawl jobs for one website with their status, how many pages they took, and why each one stopped.

  • list_conversations

    List recent visitor conversations for one website, newest first, with the session id, message count and any email or phone the visitor gave.

  • get_conversation

    Read the full message history of one conversation, in order, from its session id.

  • list_leads

    List the email addresses and phone numbers visitors left in chat, newest first, with the page they were on.

  • get_analytics

    Summarise one website's chat activity over a period: conversations, messages, leads captured, escalations, and the countries visitors came from.

  • list_visitor_questions

    List what visitors asked the chatbot in a period: the first questions of each conversation, without the chatbot's answers. Use this to find what customers ask about most: group the questions by meaning and give examples. Counts you make by grouping are estimates; say so. When Chat Categories is on, the result also carries exact chat counts per category. To read one conversation in full, use get_conversation.

  • list_knowledge_gaps

    List the Knowledge Gaps Asyntai recorded: real visitor questions the chatbot could not answer. Use this to find what to fill in with add_knowledge_text. Needs the Standard plan or higher.

  • list_images

    List the images the chatbot may show a visitor, with the description that tells it when each one is relevant.

  • add_image

    Add an image the chatbot may show. The description is what the AI reads to decide when the image answers the question, so describe what it shows and when it helps.

  • delete_image

    Remove one image so the chatbot stops showing it.

  • list_products

    List the products the chatbot can show as cards, with price and links. Product Cards needs the Standard plan or higher.

  • add_product

    Add a product the chatbot can show as a card. Needs the Standard plan or higher.

  • delete_product

    Remove one product so the chatbot stops offering it.

  • list_booking_types

    List the appointment types visitors can book, with length, price and how many spots each has. Bookings needs the Standard plan or higher.

  • list_embeds

    List the third-party tools embedded in the chat, such as a booking calendar or a form. Embeds needs the Standard plan or higher.

  • list_tickets

    List support tickets raised from chat, with status, priority and the visitor's details. Needs the Standard plan or higher.

  • list_webhooks

    List the webhooks registered on this account. The signing secret is never returned; it is shown once, when the webhook is created.

  • add_webhook

    Register a URL to receive events, for example every new message. Returns a signing secret once; store it, because it is never shown again. Needs a paid plan.

  • delete_webhook

    Delete one webhook. Events stop reaching that address at once.

  • list_active_sessions

    List the visitors currently in a chat: which page they are on, their country, how long they have been there, and whether a human has taken the conversation over. Needs the Standard plan or higher.

  • take_over_conversation

    Stop the AI answering one conversation so a human can reply instead. The visitor is told a person has joined. Use send_agent_reply afterwards, and release_conversation when done. Needs the Standard plan or higher.

  • release_conversation

    Hand a taken-over conversation back to the AI, which answers the visitor again from the next message.

  • send_agent_reply

    Send a message, as a human agent, to a real visitor who is chatting right now. Take the conversation over first. The visitor sees this immediately, so show the user the exact wording and get their agreement before calling this.

  • get_daily_report

    Say whether the daily email summary is on for one website, and when the last one went out.

  • set_daily_report

    Turn the daily email summary of chats on or off for one website. Needs the Standard plan or higher.

  • list_audit_log

    Read the record of what changed on this account: who did it, when, and from where. Recorded on the Enterprise plan only.

  • list_team_members

    List the people who share this account, what each may reach, and how many seats the plan allows.

  • list_widget_translations

    List the languages the chat widget has its own wording for, with the greeting and agent name used in each.

  • set_widget_translation

    Set the chat widget's greeting, agent name and bubble text for one language. A visitor in that language sees this wording instead of the default.

  • ask_ai

    Ask one website's chatbot a question and get the answer a real visitor would receive. Use this to test the bot. It spends one message from the account's monthly allowance, and it calls an external model provider.