Freshdesk MCP by usefulapi

Reviewed 1d ago.

• tools: 19 tools scanned
• metadata: scanned

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Tools (19)

• freshdesk_list_tickets

  List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

• freshdesk_get_ticket

  Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.

• freshdesk_search_tickets

  Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.

• freshdesk_list_ticket_conversations

  List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.

• freshdesk_list_contacts

  List/filter contacts. Freshdesk REST: GET /contacts.

• freshdesk_get_contact

  Get a single contact by id. Freshdesk REST: GET /contacts/{id}.

• freshdesk_search_contacts

  Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts.

• freshdesk_list_companies

  List companies. Freshdesk REST: GET /companies.

• freshdesk_get_company

  Get a single company by id. Freshdesk REST: GET /companies/{id}.

• freshdesk_list_agents

  List/filter agents. Freshdesk REST: GET /agents.

• freshdesk_get_agent

  Get a single agent by id. Freshdesk REST: GET /agents/{id}.

• freshdesk_list_groups

  List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

• freshdesk_create_ticket

  Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.

• freshdesk_update_ticket

  Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.

• freshdesk_reply_ticket

  Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.

• freshdesk_add_note

  Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.

• freshdesk_create_contact

  Create a contact. `name` is required. Freshdesk REST: POST /contacts.

• freshdesk_update_contact

  Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.

• freshdesk_create_company

  Create a company. `name` is required. Freshdesk REST: POST /companies.