SingChat

Reviewed Jan 1, 2000.

• tools: 17 tools scanned
• metadata: scanned

No findings.

Tools (17)

• ping

  Health check for the SingChat MCP server. Returns 'pong' and whether this request is authenticated to a workspace.

• singchat_setup

  Get the user up and running with SingChat live-chat. Call this FIRST. If no authenticated workspace is configured, this creates a brand-new free workspace and returns a short-lived, single-use browser claim link plus the website embed snippet. The user chooses their own sign-in details in the browser; no reusable credentials are returned to the model. If a workspace is already authenticated, it returns THIS workspace's embed snippet and dashboard link (it never creates a duplicate workspace).

• get_embed_snippet

  Return the SingChat chat-widget embed code for this workspace's web inbox, in three flavors: plain HTML, React (useEffect), and Next.js (next/script). Requires a workspace API key. Optionally pass `platform` to get just one flavor.

• claim_account

  Return the link to claim (permanently secure) this SingChat workspace by setting an email and password. Use this for workspaces that were auto-created via MCP so the user does not lose access. The link is single-use and expires after 15 minutes. Requires an authenticated legacy workspace.

• list_conversations

  List the workspace's support conversations (agent/inbox view), newest activity first. Optionally filter by status or a free-text search over the contact name/email and last message. Returns a compact list: id, contact name, status, unreadCount, last message preview, updatedAt.

• get_conversation

  Fetch a single conversation with its contact details and the most recent messages (oldest→newest).

• reply_to_conversation

  Send an agent reply through a supported SingChat real-time inbox. This takes the conversation over from the AI and broadcasts the message to the visitor and agent inbox. Email, Telegram, and WhatsApp conversations are rejected before any change.

• resolve_conversation

  Mark a conversation as RESOLVED (closes it). The visitor's widget will no longer show it as active.

• add_knowledge

  Train the AI agent by adding a knowledge source. type='url' crawls a website (up to 50 pages, fewer when the workspace knowledge-base quota is nearly full); type='qa' stores a single question/answer pair. Ingestion is asynchronous, the source starts as PENDING; poll `list_knowledge` for READY status.

• list_knowledge

  List all knowledge documents for this workspace with their processing status (PENDING | PROCESSING | READY | FAILED) and chunk counts. Use this to check whether items added via add_knowledge have finished training.

• search_knowledge

  Semantic search over the workspace knowledge base. Returns the most relevant chunks (with source document title and similarity score) for a query. Only searches documents that have finished training (status READY).

• configure_agent

  Configure this workspace's AI support agent. All fields are optional, only the fields you pass are updated; the rest keep their current values. Call with no fields to just read back the current configuration. Does not touch or return any API keys.

• set_keywords

  Add a keyword auto-reply rule: when an inbound message matches any of the keywords, the bot replies with the given text. Good for canned FAQ-style triggers (e.g. keyword 'invoice' -> 'Download it from the billing page').

• manage_faq

  List, create, update, or delete this workspace's FAQ items (shown in the chat widget and usable by the AI agent). Set `action` to 'list' | 'create' | 'update' | 'delete'. 'create' needs `question` + `answer`; 'update' and 'delete' need `id`.

• get_analytics

  Return a compact analytics summary for this workspace over the last `days` days (default 30): conversation counts + resolution rate, message volume + AI share, plus a live snapshot of today (UTC).

• search

  Search SingChat for relevant documents. When called with a workspace API key, this searches that workspace knowledge base; without a key it searches SingChat's own help content (what SingChat is, adding the chat widget, MCP setup, free tier, AI training, channels, white label, pricing). Returns a list of results with id, title, and url. Use the fetch tool with a result id to read the full text.

• fetch

  Fetch the full text of a single document by id, using an id returned by the search tool. With a workspace API key this reads a knowledge document from that workspace; without a key it reads a SingChat help article. Returns id, title, text, url, and optional metadata.